Service Delivery Standards
Once you have placed an order with Stampin’ Up! Stationery you will receive a confirmation email from us to confirm that your order has been placed. Orders placed on a weekend or a public holiday will be processed on the next business day. On average, most orders will take up to 3 working days to be processed once the order is finalised (excepting Christmas, Easter periods and other periods of high demand). Stampin’ Up! Stationery is not open on the weekends so orders are only able to be processed and sent during working hours from Monday to Friday.
Shipping
Stampin’ Up! Stationery offers both Standard and Express shipping to Australia and Express shipping to New Zealand. If items are required for a certain date, you will need to select Express shipping and notify us of the date your order is required by entering it into the special instructions field at checkout. Please note that Stampin’ Up! Stationery is not responsible for any delays caused by Australia Post or other shipping providers we may use from time to time, especially during high-volume seasons. Please note that all delivery times are estimated. If you are concerned with how long a delivery might take, please check the Australia Post Postage Calculator for an indication of how long a delivery may take to your address: Australia Post Postage Calculator. All parcels are sent from Camden, NSW. Stampin’ Up! Stationery is not liable for missing parcels due to any errors on the customer or Australia Post’s part. You should receive an email notifying you when your order has been shipped and details to track that item.
Most international shipping will be conducted through DHL, subject to change and price, depending on location. Please note that when you bring goods into NZ you may need to pay customs duty and other charges on their arrival. Our prices do not cover these costs. More information can be obtained by contacting your local customs office or visiting either https://www.customs.govt.nz or https://www.whatsmyduty.org.nz/.
Acceptance of the Goods & Refunds
The buyer is responsible for inspecting the goods for fault and notifying us within 3 working days of receiving the goods should there be a fault. We will always return or repair on faulty items. Stampin’ Up! Stationery does not accept refunds for:
- change of mind;
- faults caused by the misuse in any way that contributed to the fault; and,
- a problem or fault that is completely outside of our control.
Re-delivery Cost
If a parcel is received back in our warehouse due to:
- Incorrect address provided (postcode, state, street name, house or unit number); or,
- Non-collection of parcel from post office
A re-delivery fee of $19.95 will apply to cover any return fees charged to us and the cost of re-delivery. This payment must be made over the phone using a credit card. Please contact us with any questions.
Exchanges
We will exchange apparel items purchased online subject to the following conditions:
- We must be notified within 3 working days of receiving the goods should there be a need to exchange.
- Items must be returned within 7 days of receipt with the packing slip and/or invoice; and
- Items must be returned in unworn, unwashed or otherwise unused condition, with all original tags/labels attached.
If you request an exchange, you are responsible for any costs associated with returning your item to us. You must also pay any costs associated with us delivering the new item to you and, if the new item is of a higher value than the return item, you must also pay us the difference in price. Your new item will be shipped once you have paid for these costs and we have received the return item back and confirmed that it meets the above conditions.
Cancellation
In the event of the cancellation of an order a non-refundable fee of $14.95 will be charged to cover administrative and artwork fees incurred.